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Privacy Policy

Our contact details 

Name: Will Carr, The Quince Tree Press

Address: 69 Naunton Crescent, Cheltenham, GL53 7BE

Phone Number: 07810161801

E-mail: enquiries@quincetreepress.co.uk

 

The type of personal information we collect 

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics; for example, name and contact details

  • Customer financial information; for example, bank or credit card details

 

How we get the personal information and why we have it

All of the personal information we process is provided to us directly by you for the following reasons:

  • Solely for the purposes of completing your order

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Our payment gateway partner Stripe

We use the information that you have given us in order to complete your order. 

We will not share this information with any other organisation or individuals.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

  1. Your consent; you are able to remove your consent at any time. You can do this by contacting us via the details supplied at the top of the page.

  2. We have a contractual obligation; to fulfil your order.

 

How we store your personal information 

Your information is securely stored on the electronic platforms we use to host the website, process your payment and monitor our stock. 

We keep the electronic information you provide us for the purposes of completing your order indefinitely.  Paper records, such as order forms received in the post, are shredded upon completing your order.  We will dispose of your electronic information at your request by double-deleting it from the platforms/programmes that we use.

Cookies

We use cookies on our website.  We ask your permission to store cookies on your device through a banner pop-up on the first page you visit when arriving on our website.  We use the following cookies:

  • XSRF-TOKEN - for security reasons

  • bSession - used for system effetiveness management

  • consent-policy - used for cookie banner parameters

  • hs - for security reasons

  • svSession - used in connection with user log-in

 

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information. 

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us via the details supplied at the top of the page if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us via the details supplied at the top of the page.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

 

Last updated

May 2024

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